Well, supposed to be, I will not make a post regarding this restaurant because in the first place they have international branches but I think all restaurant services have weaknesses. I admit that the food of MAX’s Restaurant tastes good because they have lots of customers who eat in their restaurant particularly during Holidays and Occasions.
This is my first time to write a negative feedback about a restaurant. Why write a negative feed back to this Max’s restaurant in Cagayan de Oro? This is what happened…
Last Sunday April 18, 2010 CDO BLOGGERS used their function room for the SEO Mini Forum event and the cost of the function room is 2500 pesos and that was consumable. The function room of Max’s Restaurant Cagayan de Oro doesn’t have, or did not provide, any equipment we could use except for the speaker box and microphone which CDO BLOGGERS did not use. Since the event is a Mini Forum, we needed a projector for the presentations which the group provided for their own. When one of Max’s Restaurant Cagayan de Oro personnel saw that the group was using a projector they informed us that they will charge 500 pesos for using the projector where in fact the projector is not theirs! The group just agreed so that we could push thru with the event but in our minds we needed to argue with it.
While the event was ongoing the participants ordered food.
After the event we asked the waiter for our bill in function room only (not including the projector charge), the bill was only 2,258 pesos and we need to order additional food so that we will reach 2,500 pesos as the worth of the function room.
After paying the 2,500 pesos, officers of CDO BLOGGERS argued with them that they should not give us a charge for the projector because in the first place the projector is owned by the group and not Max’s and aside from that they didn’t give some info regarding this matter during reservation the previous day. We use our own materials and they will charge us? According to one staff of Max’s Restaurant Cagayan de Oro SUCKS, it’s our fault because we did not inform them that we will be using a projector. The worst thing during the argumentation was that the supervisor or I think their BULLSH!T area manager did not go between to settle the problem instead he or she (shamale actually) was just stuck in the office! Shemale only gave us a calling card (BULLSH!T AREA MANAGER). What the heck are we gonna do with this calling card..?? Because we wanted to leave early, we decided to pay the bill which is a total of 2,800 pesos including the charge of the projector. Another worst thing that happened was that, when we asked them for an Official Receipt it took almost an HOUR to give as a receipt! I think Max’s Restaurant Cagayan de Oro SUCKS has something wrong with their system, don’t you think?? I don’t think it would take an hour or so to get a receipt because their system is computerized or I think there is something wrong with the management or there is malicious thing happening inside this Max’s Restaurant SUCKS. In short guys, the problem with this restaurant is the way they handle their costumers and I think the management of this restaurant need some seminar on how to provide a good costumer service.
Let me ask you guys, whose fault is this? the group who used the function room that did not inform the management that they will use a projector, and bring their own for that matter, or the management that should have informed, US, their costumers regarding the rules of their function room?? What I can say?? Max’s Restaurant Cagayan de Oro SUCKS..!!!!
28 comments:
Ay ganun... we plan pa naman na mag get together with my family and relatives at Max's this next month for welcome party for my aunt from abroad. Well find another place nalang. Sayang...
as they say, you can't please everyone, but the area manager should see to it that matters like this will be resolved at the customers pleasures, the customers request is valid, who the heck would charge you 500 pesos for what? power consumption? unreasonable... my sympathy to you guys... i use to love the food, but admittedly, the service sucks, so the food will also suck! too bad... hmm i think i knew someone from the top management... perhaps this blog should reach people who are in the position to change things....
aiii..ganon..sayang naman may plan pa naman kami ng batch namin na dyan e held ang batch re-union namin..ahehe..will look for another place nalang..salamat sa info..:-)
Good day to all!
This is James Avellana of the 'Social Network Group' of the Max's Group of Companies. First of all we would like to thank Mr. "Balason Mix" who posted this link in our Max's Facebook page.
We are saddened to hear about your experience during your SEO Mini Forum. As of this time, I have coordinated your blog-site to the concerned departments to investigate the said incident.
We appreciate your patronage always and am glad to hear that the food is still being sought after. However, we do empathize with your experience.
We shall update your group thru Mr. "Balason Mix" as soon as we get more information.
Thank you again!
James Avellana
Social Network Group
Max's Group of Companies
i would like to extend admiration to cdobloggers for shouting this and letting everybody know how strong and capable you are . what you really did ,shows the freedom (the org-two thumbs up!) to write ,the freedom to speak. the mismanagement ,should not place into blameless actions.
Hi Sir! Thank you for posting your feedback at our facebook account. Thank you also for bringing this to our attention.I apologize for the inconvenience this experience has brought to you and your fellow bloggers. We would like to get more details about your experience at our restaurant at CDO. I hope you could email us your contact details (i.e. landline, mobile number) so we could get in touch with you.
We hope to hear from you soon!
Max's Facebook Team
email: facebook@maxschicken.com.ph
First of all your statement: "I admit that the food of MAX’s Restaurant tastes good because they have lots of costumers who eat in their restaurant particularly during Holidays and Occasions." doesn't relate at all. The food tastes good because of the ingredients - NOT the people.
and Second, "costumers" must be spelled as CUSTOMERS.
Anonymous said...
First of all your statement: "I admit that the food of MAX’s Restaurant tastes good because they have lots of costumers who eat in their restaurant particularly during Holidays and Occasions." doesn't relate at all. The food tastes good because of the ingredients - NOT the people.
and Second, "costumers" must be spelled as CUSTOMERS.
====================
The one who commented this really do admit that it is because of the PEOPLE hence agree that MAX in CdeO needs to have a customer service seminar!!!
Furthermore, the issue here is NOT THE SPELLING but on how should MAX handle their customers well!!!! bayuta!
WE LOVE MAX"S RESTAURANT
We have celebrated many occasions at Max' Restaurant since they opened, and have used their functions rooms for diverse events many times and have always been very satisfied with their customer service.
Your experience may have been an isolated one; we will still go back to Max's.
Spelling is not the issue indeed, another (Grammar nazi detected).
Anyway, I agree, their foods tastes so good, I even blogged about it few years ago because 'sulit' even though it is a bit pricey for you to eat there regularly.
But last Sunday's experience of your group is one pathetic mismanagement of that restaurant's management. How could they charge you with 500 pesos for electricity you used for the projector? That amount could be a month's bill to some households who only have few appliances. And no visible waiter along the function rooms where you can call everytime you need to order something.
With this issue, I will never ever refer my friends or even business partners and clients to gather at max's restaurant. We don't want to spend time explaining with simple issues that the Max's Management can't settle.
The foods are expensive yet tastes good but what the customers like in a restaurant aside from the food is the quality of service.
I WILL NEVER HOLD MEETINGS AT MAX'S RESTAURANT AGAIN.
And if possible I will never dine to that place again... better yet they will open a new branch and make sure the service is satisfactory, because that place has been already marked with X for me.
Good day. A friend shared this to me on Facebook and I'm a bit shocked about this post. Pardon my grammar, hope you will understand a bit of my response here.
I don't have anything against Max's Restaurant as it's one of the best restaurants, serving delicious and finest foods in the country. Unfortunately, this CDO group of bloggers just experienced something that a customer didn't expect.
The bill and some info that were not clearly delivered shows management issues here knowing that the manager didn't even bothered to settle the issues.
I understand the author's feeling as I, myself, even experienced the same thing to other restaurants and fast-food chains. I hope this post will not be misunderstood by others as destructive but instead, serves as an *can-opener (*kidding) to all.
The restaurant personnels need to do some explaining as somehow they lack some of their responsibilities.
To the author of this site, thanks for sharing and hope this issue will be settled.
First of all your statement: "I admit that the food of MAX’s Restaurant tastes good because they have lots of costumers who eat in their restaurant particularly during Holidays and Occasions." doesn't relate at all. The food tastes good because of the ingredients - NOT the people.
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Not related? Man you need to think more. Why do you think people patronize MAX even if the food is expensive? Its because their food taste good period.
Baka kulang sa training ang managers.
MisterGameMaster: Like duh??? that is not the issue here. Duh??? FAG SHORE oi. Bayuta ka... baka lover ka ng baklang manager kaya gusto mong ibahin ang topic... get lost bayuta ka.
business will look another side of it just to gain another extra income..
what happened to you is not that bad...just try to think that what if you will have that kind of business dn what else u can do?
Here's the link to CDOBloggers President ChiQ Montes' response to this issue.
http://www.chiqmontes.com/in-response-to-maxs-cdo-issue/
500 pesos for a projector that isn't theirs? how is that? I would understand if there's an additional charge for the electricity used (for the projector that is), but 500 is way too much. Max's management better clarify this. Is this a policy or Max's CdeO management just didn't get a clear grasp of the policy behind all this chaos?
Hoi Anonymous, all businesses wanted to gain but that is waaaaaay too much to charge for the projector that they didn't own. Yes, business is business and they wanted to gain always as in ALWAYS and we know that (We're not that idiot to say that they don't want to gain) because they are not a charity institution, they are food chain or restaurant.
But they should lay it all to their customers, no hidden charges or shall I say no f*cking behind because what they did was just like that. they tried to f*ck the group by not informing about the policies in the first place. How could they told the group about the 500-peso charge after the whole event has finished? In the first place they don't have any written notice or even verbal notice when the group booked the function room.
If they want to get rich by dumping huge charges to their customers, then they better make it crystal clear that they are charging 500 for the use of this and that.
Good customer service should be practice at all times in all businesses if they want to gain.
FAG SHORE BAYUT KA!
Back read po pls. In the first statement I was just quoting the comment of an anonymous to defend this post(WTF).
I believe we are on the same side?
If you wanted to cast some hate comments please direct it to the right persons.
Hi. I feel bad bout this situation. I know the owners of Max's in CDO I'm pretty sure it was just a clear form of miscommunication. They should just have been upfront about whatever charges they have before engaging into a contract. Should you have brought cameras and studio umbrellas, maybe they will charge you also but then again, they wouldn't know about it. :)
what's really the purpose of blogging. Is it to ruin others? its not only that establishment is the issue here, no one is perfect and we can't please everybody to be satisfied. Man in nature is uncontented of everything.Let's be professional in using our rights to express.
max's restaurant happens to be a great place to dine. with the first max's restaurant in cagayan de oro way back in the 1970s most cagayanons are familiar with the tradition of good food from this restaurant. i sure hope that the experience of "malilibog" is an isolated one. i believe in supporting local businesses especially in this tough economic times. "malilibog" could have used the power of the written word and the influence of his cdo blogger group to influence the restaurant to change their procedures and policies. instead he used an internationally accessible media to bash a local business, a fellow cagayanon, a fellow filipino. is this the goal of the cdo bloggers? are they too myopic and insignificant to realize that they can either effect positive change on their surroundings or be a destructive force through careless words? to those amongst cdo bloggers please police your own ranks and exercise due restraint with your blogs. there are people who do read blogs about cdo; people who can actually spell and write in proper grammar. this is not a blanket defense on max's restaurant but a request for fellow cagayanons to support the local businesses.
many thanks,
cdo23
Ive been following this blog for some time now...and frankly you are being unfair by generalizing everybody was at fault, even the store.what you should have done was took the name of the person involve and focus your disappointment on him,her or both as you have put it.
Kawawa naman the other staffs who works hard to earn a living only to be dis credited by this blog.One final note,Max's has been one of the oldest restaurant here in the Phils...they would'nt have lasted this long if they (max's) don't know how to provide good customer service.
Again..
Here's the link to CDOBloggers President ChiQ Montes' response to this issue.
CDOBloggers President's Response
Wow....cdo23 really made a point on her/his comments.what's the saying..."with great powers comes great responsibility"...you guys are like 3rd generation journalist but wheres the responsibility in all of this....where?
Before anything else, let me just say "WHOOA" (with eyes opened-wide). I've been to Max's before and I would agree that the food really taste great, and I will say it again, Max's food do really really taste great and no questions about that. The only rant I have with Max's cagayan de oro is that the customer service ain't really good compared to the other restaurants in the city, that's the reason why I do not recommend it to my friends. The issue here is not the food but the customer service, if only the manager and the staffs knows how to delight their customers I'll probably still be going back there over and over again, but they're not. MAX's CDO must change management because the truth is, MAX's CDO isn't the only restaurant who can serve delicious food, there's Sentro 1850 that can provide the best of both, food and customer service (minus the service charge). So if MAX's group of companies wants to stand out for what it do best -- that is delighting their customers -- then they should do something before their not-so-customer-service-oriented manager in Max's CDO puts them to another spotlight-of-shame
the owner of this blog can write whatever he wants to write. so stfu. that's how he/she felt about the situation so that's how he wanted it to be expressed.
so what if Max's has been around for quite a time? it does not mean that they are perfect in all aspects. and support local businesses? true. but who would want to support an establishment with poorer than poor service? this is actually an honest post. i'd rather read a heartbreaking review than an ass-kissing post that is full of verbose bullshit. and you guys should really stop being so particular about grammar! fuck!
kids, remember that in business, the downfall of one is the downfall of all. so it would not really matter anymore if the author was particular about the people involved. the business is what really at stake.
let this be a lesson to all establishments. it is time to give what is right and that is the correct hospitality without bias.
God Bless the Philippines.
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